Recently purchased a vehicle from these guys and I was extremely happy with the service I received. George helped me find a 2016 dodge dart that I LOVE! He and the other members of the staff were so helpful. We drove from st George and while the wait to finalize the car was long (it was Saturday and very busy!) The staff was there and made sure we were comfortable while waiting. They gave my 9 year old some pizza that was purchased for the staff. They also gave us some movie tickets and a gas credit for the ride home. I've bought a few cars, but this was the best experience by far. Great customer service.
Two weeks later, I received a call from my sales rep, Blashford, saying there was a conflict with the amount owed on the Chrysler and something didn’t line up. He said there was a $1400 difference that I needed to pay for. I was confused so I left work early to go into the dealership to talk about it. The same finance guy came out and said I reported that I owed $6900 on my Chrysler instead of $8300 so there was a $1400 difference. He asked if I wanted that difference added to my loan or if I preferred a line of credit. I said neither option will work. He immediately threatened to send me to collections if I didn’t give him the money. He was very rude and aggressive. After arguing for about 15 minutes, he opened my file and pulled out the document that shows the $8300 HE circled. I never said I owed $6900 on my car. I asked him why he put $6900 instead of $8300 and he said something like “The moral of the story is that there is a $1400 difference”. I was fuming at that point and said I wanted to re-do all of the paperwork if I had to pay this difference. That is when he got up and had me talk to the general sales manager, Mike Gore. Mike was more helpful and offered to split the difference. I agreed to that and paid an extra $700 because it wasn’t worth hurting my credit over $700. The best part happened after I agreed to split the difference...Before I left, the guy said “I don’t make mistakes like this often.” He admitted to the mistake and stood there and let me pay $700 for it. I think he purposely “fudged the numbers” because I was being difficult during the negotiation.
I did not expect this from Larry H. Miller. I see commercials with Gail Miller claiming their companies are “built upon family values” but I did not experience that. I bought the Chrysler at this dealership 3 years ago and my family has bought about 8 cars at Larry H. Miller dealerships over the years. We have been loyal customers. After this experience, I will not buy from Larry H. Miller again and my family won’t either. Just today, my parents traded in both of their cars and bought two new cars from other dealers. We have lost trust in Larry H. Miller. If anyone ever reads this, I suggest shopping at other dealerships.
i just turned 18 and bought my first car all on my own, it was nerve racking to me. George Carpenter helped me right off the bat, he was very nice and helped me so much. He got me into a car I never thought I could afford, he worked with the dealership and with me to find a price that would fit my budget. I fell in love with the car and the service I really felt like I wasn't being pushed into a sale for commission. He made me laugh and worked with my picky needs and questions, I would really recommend everyone to them. Great guys and service I can't wait to keep coming back here!!
Loved working with Brayden and blashford to get my new jeep. They are amazing and take care of you. Would definitely recommend coming to see these guys and will be back for my next car. Thanks so much guys!
This dealership is just 1st class. Leo was my sales representative and he helped me out so much. He really took the time to show me all the cars that were available and in my price range. He didn't pressure me or make me feel like I was just a customer. My business was valued and I would go back to this dealership anytime!!! Ask for Leo he will get you an amazing deal!
I had a terrible car buying experience at Larry H. Miller used car supermarket a few weeks ago. I went to trade in my Chrysler 200 for a Chevy Equinox. I wanted a car that handles better in the snow. One of the finance guys , I don’t remember his name, pulled my credit and circled the amount owed on the Chrysler, which was $8300. He circled it because I had a few loans on there. They offered $4500 for the trade-in. I was going to add the difference to my new loan. After negotiation, we agreed on a price that made my monthly payment about $259, which is around what I was looking for. I admit being difficult to negotiate with because I was looking for a certain monthly payment but I was happy to come to an agreement and drive off in a new (used) SUV.
Larry H Miller Used Car Supermarket Sandy is a US Car Dealer based in Sandy, Utah. Larry H Miller Used Car Supermarket Sandy is located at 10990 Auto Mall Dr, Sandy, UT 84070, USA.
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