I have nothing but great things to say about this dealership. Alex was our salesman and he was awesome! I told him the exact car I wanted and our price range and he showed us the exact car IN OUR EXACT PRICE RANGE! So cool! Matt financed us and helped us find the lowest rates possible. Dom and Louie made sure my car was balmed and detailed before I took it home. Safe to say I will definitely be back for future purchases.
I drove the truck about 600 miles before i grounded it until i could fix it because the steering was so bad and it was chewing up the front tires. My mechanic told me it takes years to do that kind of damage to a tie rod end not the less than 3 months I'd had the truck, half of which it hadn't been driven.
Now the bad. The 06 Ram had 196,000 miles on it and generally they need new ball joints, steering linkage, etc about every 50,000 miles so i figured it was probably due, and the steering was a little wobbly which confirmed that suspicion. So i walked into this knowing mostly what i was getting into. The rest of the truck was in great shape and i didn't have a problem putting some work into it.
These guys are great. we got a car from them last November because my car was going to be more to fix than it was worth. I took my car to other dealers and they wouldn't give me a fair amount on the trade in until I came to these guys. We had a car in mind that we were looking for and they did a good job making it easy to get the car and letting us take a test drive. Nick was great to work with and explained all the terms to us. These guys did a good job making sure we taken care of and took my car with a really decent trade in value. I would buy another car from this store again if it comes time to again.
Louie Kelly and the staff, were very friendly and helpful. The process went by fast, it was as if I was in and out. All questions and concerns were answered. Highly recommend taking a look at their cars! My experience was 10/10!
I don't fault the service department for that. I do fault them for passing the truck on the safety inspection when it should have failed. When i got my mechanic to replace the steering linkage he told me steering arm (tie rod) going to the right wheel could have failed at any time. In other words it could have completely come off leaving me with a tire on one side that could point whichever direction it wanted to and if in traffic would have insured a multi car crash since the truck would have been largely uncontrollable. The more i think about that the more it bothers me. A full size truck going out of control doing 80 on the freeway could easily kill someone.
What i did have a problem with was the sales guy telling me everything was good when it wasn't. As I pulled the cover off the air filter he said it was good without really even being able to see it and a few other similar things. In addition to trying to gloss over things he was so anxious to make the sale he made promises he couldn't keep. He promised me that the service department would have it inspected and ready by 6 the next day and i could come and pick it up. It was labor day and they had a backlog of cars to get out the door. So i made the hour drive the next day to pick it up and it wasn't ready. They made up for that by delivering the truck to me the next day.
I rarely write reviews, only if the service is really exceptional, either good or bad. I'd rather write about the good. The buying experience was about middle of the road, hey what do you expect from salesmen? They generally don't know mechanical issues like mechanics so i don't fault them for the safety issue, I love the truck especially now that the front end has had all the work done on it. But the idea that i came close to having a serious accident either because someone in the service department was careless or flat out ignored it to save money really bothers me.
Not too impressed overall with this place. I traded in an 07 Silverado for an 06 Ram which they had only had for a few hours. First the good, the buying process was fairly painless after i decided to pull the trigger and they gave me a good deal on my trade. Since the truck i bought had only been on the lot a few hours, it hadn't been safety inspected yet. It was the end of the day on labor day so their mechanics weren't there and they delivered the truck to my house 2 days later when it was ready.
Fantastic experience!! C.J. and Jordan were hands down the nicest sales people I've ever worked with. They found the right car at the right price and worked with me on financing it. Highly recommend these guys!
Karl Malone Mitsubishi is a US Car Dealer based in Sandy, Utah. Karl Malone Mitsubishi is located at 10736 State St, Sandy, UT 84070, USA.
Please contact with Karl Malone Mitsubishi using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Karl Malone Mitsubishi opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Sandy