Treat their bike customers very well. If you bought it here, take it here for all your servicing.
A good experience over this past summer was that my rear break was not working. I thought I needed a new pad. I never replaced a disc brake pad before, so I brought it in. Again, the schedule was not good. However, the guy at the counter took a quick peek and adjusted the pad. Works great. He said in a couple months, I would need to get them replaced. It is now time, so I will go in today to see if they can do it.
I just purchased a bike from the Sandy store and the staff is awesome. Over the last month of demo rides and conversations, Mike and Bobby helped me find the right bike. I would highly recommend making a visit to this store if you are in the market for a new bike. No hassles or pressure.
Update: These guys are unbelievable! Bought a used bike (not from them this time) and they take such great care of you and your bike! Hailey & Garrett are top notch! Very knowledgeable. Garrett's brake bleed was so quick and lifesaving.. I'll probably invite him to my wedding!
The second problem is that they are five miles from my house. I want it to be within a couple blocks. But then I chose where my house is even after knowing where they were. There used to be a couple competitors that were closer, but I would just as often go to Bingham because of price, experience, and their willingness to work on bikes that are not a standard style (rucumbant).
You MUST go this store. I had my bike professionally fit somewhere else and I really struggled and had pain when biking. I look it to this location and they fixed all the problems. They took their time with me and were very helpful. The really know what they're doing. I will never go to another place again. They really take their time with customer service and go above and beyond.
I do not go here often, and when so, usually for parts as I can fix most of my stuff on my own.
The first is that they are so successful and competitive that you frequently need to schedule a bike fix - and then with Saturday, they focus on the busy day with the stream of customers coming in, so they cannot do any repairs. I understand this though, so I give them a pass.
Thanks for the great customer service
I've been to several bike shops in Draper and Sandy area by far this one is the best, in my opinion. I don't have a high end bicycle which in some shops that matters but Bingham Cycle treated me very well. I get good customer service each time I'm there. Only Bike shop I'll go from now on. Thank you for your great customer service!!
I only have two problems with this place.
I did have an experience about six years ago. I walk in. The only person there was slightly rude (But not that bad - perhaps he was having a bad day). However, I did walk out with a smile on my face as his voice, the way he talked, posture, body build, and hair color was so much like a coworker that I asked the coworker if he had a brother when I told him about that. The answer was that he did not. Some people might have been offended, but I was not. But the other times I was in, I never had a tone else give even a hint of rudeness.
Bingham Cyclery is a US Bicycle Store based in Sandy, Utah. Bingham Cyclery is located at 10510 S 1300 E, Sandy, UT 84094, USA.
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