I've been a Kay shopper for over 10 years. Matter of fact, All my jewelry is from Kay's. Additionally, I was an employee However, this location is not a good one. The manager didn't make me feel confident about my potential trade in. I sensed a pushy negative energy. And I also dropped off my citizen watch for an estimate because it stopped working. Got back the estimate for the same price I purchased it for and ended up putting my watch under light for 3 days and behold, it works ! Not the most honest jeweler or repair shop their using either. Not a great location, not what I'm used to
Original review on the West Valley Utah store, also copied to South Towne in Sandy, UT and Fashion Place Mall store due to updates below.
I'm going back tonight in hopes to exchange to a non-LeVian ring. I'll update later.
I visit here quite often. my first visit (Janae and randy helped us) was with my boyfriend and we bought promise rings or each other. i got a white sapphire ring with gold and rose gold accents. while my boyfriend had gotten a grey camo wedding band. both were well within our price range and we were both very happy. however my ring, a stone had come lose roughly 2 months after purchase but it was n o big deal because we got it sent out to be fixed and got in back within 2 weeks. after buying that ring i had decided to buy another white sapphire ring which Janae also helped me with that ended up trading (not because anything was wrong with the ring, i just preferred the necklace) for a necklace to match my original ring . Everytime i go in i request Janae because she really is great and i feel like she has personally taken the time to get to know me. I highly recommend her and i have never had an issue with this store. I will be returning here often and i plan to soon buy the bracelet to match the necklace and again i will request Janae
Do not buy jewelry without a center diamond stone from Kay or you will not get anywhere near the value of your ring back if you need or want to trade this in at some point. I am left with a wedding ring that I cannot wear.
6/30 - Fashion Place Mall - I worked with Kelsey and she was amazing. I did end up spending an extra $700 (above and beyond the $600 from the last trip) but I got a much better ring due to their 25% off bridal sale. Thank you Kelsey - your assistance has changed this review.
On 6/8/2017, the Orem, UT store manager made an exception and allowed me to exchange to another LeVian ring ... if I spent $500 or more extra, which I did. I found a pretty black and white diamond band in white gold that I really liked. Later that night, I found out one of the smaller diamonds was missing so I took it to the store closer to my husbands work, South Towne Mall in Sandy, UT, to have it repaired. Yesterday, 6/28, my husband picked up the ring on his way home. The repair was shoddy work - you can tell on the edge of the band where they tried to pull the gold from the band - it's a little sharp AND they left a deep scratch further down the side of the band AND another diamond is missing (different place). Did they just take the diamond from another place and hope I wouldn't notice or is the ring that cheap in quality?
These guys have become such crooks and garbage! They don't do as you ask with YOUR jewelry instead they do whatever they feel like doing! They don't know their face from their asses! They can't give you correct info and don't give a damn about you! I have been a long time customer with them and spent alot of money over the years but I will NEVER buy anything from them again! Especially with how I've been treated the last several times and not doing as I ask with my jewelry! I hope you guys like losing cistomers cuz you losy me and all the people I told! Scammers! Can't believe how awful you guys have truly become! Shame on you Kay jewlers!
6/29 - South Towne Mall - they were nice and helpful but ultimately suggested I go to the Fashion Place store to speak with the district manager.
Update 6/29:
What a horrible experience this was. I took my husband's ring in December 6th the guy told me that they would have it fixed by the 10th. I then went in on the 12th since I had not heard anything to then find out it wouldn't be ready til the 19th. By this point I am already frustrated I just wanted my husband's ring by Christmas. I then wait til the 20th and call since I heard nothing. A lady said oh I'll call and check she didn't call me back for two days called me back to tell me sorry it won't be ready until the 29th. I was like you have to be kidding I just wanted the Damn ring fixed before Christmas. Well then I call on the 29th and it's still not done. I finally get a call January 5th saying it was done. At this point I'm beyond pissed. I go to pick it up take it and leave. Then they call me and say I owe 50 dollars are you kidding me right now. I tell the lady and she could tell I was pissed I would pay over the phone and they said no. This is the worst customer service ever. If I could give them zero stars I would. Never returning or buying anything from them again.
In December of 2016 I bought a LeVian strawberry gold, morganite, chocolate diamond and vanilla diamond ring for $2200 (retail price is $2475) to replace my ceramic wedding band. I was told I could trade this in down the road. However, after 6 months of ruling out other issues, I discovered I was allergic to the copper in the rose (strawberry) gold ring. Kay would not allow a trade in aside from the diamond value of about $300. $300 would not replace my ring by any means. The company still sells the ring and I believe it would have been fair to offer even the sale value of the ring toward a trade in.
I was at a level of frustration that I would not do business with Kay again. Full story below but ultimately the district manager Kelsey at Fashion Place made this right for me - I would do business again with her but likely not any other store.
Kay Jewelers is a US Jewelry Store based in Sandy, Utah. Kay Jewelers is located at 10450 State St Suite 2034, Sandy, UT 84070, USA.
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