I LOVE Gem Spa! They are in a beautiful, clean, modern office with convenient appointment times (they even stayed late for one of my appointments to accommodate my schedule). Their staff is friendly and always make me comfortable during my treatments. I am on my 5th treatment and have seen great results (starting with my third treatment). I did have to re-schedule once, but I had no problem getting in touch with their office and finding a time within a week of my original appointment. Their prices beat everyone else in the area, hands down. I have recommended Gem Spa to all of my friends, and will confidently continue to do so. Candi and her staff are awesome! As far as difficult to find, as long as you know your East/West and North/South coordinates in Utah, this place is a piece of cake to find.
Great when you can get in for an appt. staff is nice, however, it took an entire year to get in six treatments. They ALWAYS call to reschedule your appt last minute, never answer their phone, can't leave messages due to their inbox full, takes a week or two of solid everyday calling to get a response. When you do show up for your appt, no one is in the office and no one calls to tell you they are not coming in. (Two hours of driving later, plus paying a babysitter, and now probably waiting another week to hear back to reschedule another appt- I don't even care if I get anymore laser done- it not worth it)
I had 3 fotofacials from Groupon. The 1st went well. The 2nd burned but effective. The 3rd was horrible. I had blisters and bleeding within 8 hours and I will never go back.
It was always very hard to schedule an appointment. My sister and I went together because I bought us a group-on together to get laser hair removal. Almost every appointment we had scheduled was cancelled or rearranged. They are not accommodating for people with normal working schedules. Many times my sister or I had to take of work in order to go to our appointments and often times those were the appointments that got cancelled and they always cancelled them last minutes, so we weren't able to go back to work. They never answer the phone and when they do they are a little passive aggressive. It was EXTREMELY hard for my sister and I to schedule an appointment together. This last week we had an appointment and the laser broke so they had to reschedule all the appointments, but they were only willing to go outside of their business hours for few days to accommodate everyone who needed to reschedule. Once you get there they are very kind. But it has been very frustrating trying to schedule appointments with them especially when our appointments take no longer than 5 minutes.
Can't get these people on the phone to make an appointment. They will not answer the phone or return a message. Like the place and service was good but, good luck getting your appointment. Get a receptionist.
Gem Spa is a US Hair Care Studio based in Sandy, Utah. Gem Spa is located at 9844 S 1300 E, Sandy, UT 84094, USA.
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