I promise you, if you shop there, you will end up unhappy. I didn't listed to the reviews, and here I am! If I my only choice was to either furnish my house at Ethan Allen, or at a Yard Sale, I'd pick a Yard sale 100% of the time. PROs of a yard sale: 1. You actually get what you pay for. 2. You get it in a timely manner 3. The seller cares more about you than Ethan Allen does 4. You don't get charged for things you don't get. So yeah, better everything at a yard sale over Ethan Allen. "All we care about, is your money"
We purchased a sofa and love seat from Ethan Allen and later noticed that the fabric on the cushions was separating at the seams. By the time I called our designer, Kathleen, she advised that we were past the warranty date. To our great surprise, Kathleen contacted us a couple months later to say that the company had decided to honor the warranty, but the fabric was discontinued so they had magnanimously decided to give us a new sofa and love seat. We just needed to come in to choose new fabric. That kind of service is so rare! I've never had that happen. I am pleased to know this company stands by their products!
ETHAN ALLEN--perhaps it's time hire more staff?
Excellent products, attention to detail and great people. From the moment I walked in I felt I was dealing with experts who took the time to listen, work to understand my style and budget and come up with solutions that fit what I was looking for perfectly. Tracy (the store manager) and Kathleen (talented designer) spent literally countless hours with us. They came up to our house multiple times at no charge and created, tweaked and customized our rooms until they were perfect. While there were a few minor issues with delivery, I feel that is to be expected, and Tracy and Kathleen stayed right on top of the issues until they were fully resolved and we were 100% happy. Our rooms are beautiful and we get endless compliments from everyone who visits our home. If you are looking for custom design, white glove customer service, and excellent products, look no further. Ethan Allen is the best game in town. We couldn't be happier.
For such a reputable company, not the service I would expect!
Terrible delivery experience. Delivery department called about 1.5 weeks after the purchase. Then when I called back, it always went to voicemail. I would leave multiple messages and they would not call back. It's been 3 weeks now since I purchased my furniture. I finally got to talk to an actual person on the other line; she was not very apologetic and said that she's scheduling for 3 states--that's not a good reason to leave your customers in limbo. Their delivery department will be close for the next 4 business days. By the time I will receive my dresser, it will be 4 weeks from the purchase date. Perhaps I can talk them into reversing my charges and only bill me when they delivered my dresser?!? :)
I needed a small repair on a metal bed frame (bolts tightened). I am in my 70's and couldn't get down on the floor to do it. Called on June 28 and they put in a service order telling me someone would call to set up an appointment. As of today 7-17-2017 no one has called. All the negative reviews should be taken seriously before you spend top dollar. The product is wonderful, but the service needs improvement.
Ethan Allen is a US Furniture Store based in Sandy, Utah. Ethan Allen is located at 10390 State St, Sandy, UT 84070, USA.
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